Your privacy and responsible use of information

The privacy of our customers is very important to Executive Business Finance Pty Ltd. This Privacy Policy sets out how we manage personal information across our business. It applies to Executive Business Finance Pty Ltd (the Finance Broker "us"), and to the practices of the agents, financial institutions, insurers and contractors engaged by Executive Business Finance Pty Ltd to provide you with financial services. It also applies to your use of the Executive Business Finance Pty Ltd website, your dealings with Executive Business finance Pty Ltd as a client, and any third party information which may be collected by us. From time to time we may update our policies and this Privacy Policy. The most current version will always be located on our website and is also available by contacting us directly on Ph: (02) 4579 6669 or Email: ebf@bigpond.com or at the address detailed below.

Types of personal information we collect

The types of personal information we collect will vary depending on your dealings with Executive Business Finance Pty Ltd and the products, services and benefits we (or our agents, financial institutions, contractors and third parties) provide to you, or a request or inquiry you make in relation to such products, benefits and services. This information may include but is not limited to your name, address(es), telephone number(s), electronic address(es), date of birth, gender, Rates Notice(s), Drivers Licence(s), credit history, current and previous finance loans, ASIC reports, Financial Statements, Tax Returns, transaction details relating to your use of our products and services, any benefits you obtain from your Finance Contract, any of the above information in respect of directors, partners, secretaries, associates of your business or your family members, other personal details and any preferences you tell us about.

 

We may collect sensitive information to allow us to provide our services more effectively to you but only if you provide express consent at the time it is provided. Information may also be collected whenever a page is accessed on our website that records information such as the time, date and specific page. We may also gather such information for statistical and maintenance purposes that enables us to continually evaluate our website performance. Some parts of our website may also use "cookies". A "cookie" is a small text file that is placed on your computer’s hard drive by a web page server. Cookies store information about the use of our website and are used to identify new or previous visitors to the website and what pages have been accessed. Most web browsers are set to accept cookies, but this function can usually be disabled if you wish and doing so will not affect your ability to use a website.
 

Why we collect personal information

Generally, we collect and use personal information about customers to provide a range of products, services and benefits to clients relating to their business and equipment finance needs. We also collect personal information to assist in identifying ways in which we can serve you better, such as providing our products and services to you more effectively, and to assist our internal administration and operations including accounting, risk management, record keeping, archiving, systems development and testing, and staff training.

 

Some of the information we collect is for the purpose of improving our interaction with clients, financial institutions, associates, suppliers and contractors and their involvement with Executive Business Finance Pty Ltd. We collect personal information about third parties, including family members, for purposes in relation to your and their dealings (either directly or indirectly) with Executive Business Finance Pty Ltd. These purposes may include providing secondary discount offers, gift cards and for the purposes set out above. Clients who provide personal information about a third party individual need to ensure that those persons are aware of this Privacy Policy, understand it and agree to accept it. If that individual does not have the capacity to understand and agree to these terms, Executive Business Finance Pty Ltd requires a parent or guardian to give the assurances set out in this paragraph.

How we collect information

Generally, we collect personal information directly from you, such as when you request a product or service, in the course of providing you with that product or service, or when you have other dealings with us.
We may collect and update that information over the phone, over the Internet, in person, when you write to us or if you participate in our marketing campaigns. We may also collect personal information through third parties such as:
•    our related companies;
•    accredited financial institutions;
•    our business partners who provide member benefits;
•    data washing organisations and postal service providers, including Australia Post.

Storage and protection of personal information

We store personal information in a combination of secure computer storage facilities and paper-based files and other records. In so doing, we have taken numerous steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. These steps include; lockable filing cabinets, anti virus software and firewall protection. Additionally we take reasonable steps to destroy or permanently de-identify personal information when we no longer need it. We impose strict requirements of security and confidentiality on all third parties as to how they store, handle and deal with your personal information.
 

How we use personal information

We may use and disclose your personal information for a variety of purposes in connection with servicing you as a client in relation to our business operations. These include:
•    processing and administering your dealings with us as a client, associate, financial institution, supplier or contractor;
•    providing you with the products and services you have requested from us;
•    developing processes, products, services and benefits to better meet your needs;
•    disclosing your information for use by relevant parties in connection with our services and conducting market research and marketing our products and services to you more generally.
We may also use your personal information to offer or provide you with loyalty benefits, discounts or other information about such schemes that may be operated by us or third parties. This includes:
•    providing your personal information to financial institutions, insurance companies and to our other business partners, to give you information and offers about products and services offered by us or these companies;
•    obtaining details about how you acquire and use our products, services and benefits;
•    rewarding clients for utilising our products and services through mechanisms such as discounts, special pricing offers and prizes; and
•    targeting appropriate marketing of products and services to you.
We may provide your personal information to our agents, financial institutions, insurers, contractors or related companies for the purposes of, or in connection, with the supply of products and services to you and for the same purposes above.
If you do not wish to receive marketing information from Executive Business Finance Pty Ltd, please use the contact details below to update your preferences. Please note that if you make such a request:
•    we may still need to use your personal information to provide you with the services and products you have requested as a client; and
•    it may not be possible for us to immediately action a request to cease receiving any or all marketing material. However, we will respond to such requests as soon as practicable and will make all reasonable efforts to promptly activate a change in preference to opt out of receiving future marketing material.

 

We will not sell or rent your personal information without your consent and Executive Business Finance Pty Ltd will not disclose your personal information to overseas recipients. We may disclose your personal information where we are required or authorised by law to disclose your personal information or for any purposes connected to a fraud, crime prevention or impropriety investigation.

Access to personal information

We will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date. If your personal details change, such as your address or phone number, please contact us on Ph: (02) 4579 6669 or Email: ebf@bigpond.com to update your details. Following a request, we will provide you with a copy of any personal information which we hold about you in accordance with our obligations under the Privacy Act. We may charge a fee for retrieving this information, in which case we will inform you of the fee in advance of providing the information. We undertake to promptly acknowledge and investigate any complaint about the way we manage personal information.
 

Contacting us

If you have any questions about this Privacy Policy or have a complaint regarding a breach of any of the Privacy Principles or any registered binding Privacy Principle Code, or if you wish to update information we hold about you, please write to the address below and we will ensure your question or complaint will be handled promptly and in accordance with NSW law:

 

The Manager, Executive Business Finance Pty Ltd  PO Box 628 WINDSOR NSW 2756                       

You can also call us on... 

Ph: (02) 4579 6669

         

or email: ebf@bigpond.com
                     

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